Overview
Study Options
Study Units
Enrolment Info
Upcoming Intakes

Course Overview

Step into the world of healthcare support. In HLT23221 you’ll learn safe work practices, infection prevention and control, basic cleaning and waste routines, stock handling, customer service in a care setting, and how to assist the healthcare team. Build confidence in professional communication, confidentiality, manual handling, and working around patients and clinical areas—ideal for entry-level roles and a pathway to further health qualifications after Year 12.

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Who it's for:
  • Year 11–12 students interested in hospitals, aged care, clinics, or community health
  • VCE/VETiS students wanting practical, job‑ready health service skills
  • School leavers considering nursing, allied health, or support roles
  • Anyone who enjoys helping people and working in organised, safety‑focused environments

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Careers
  • Patient Services/Support Assistant
  • Wardsperson
  • Environmental Services Assistant
  • Health Services Assistant (entry-level)
  • Sterilisation/Stores Assistant (entry-level)
  • Health Administration Assistant (entry-level)

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    Course Outcome

    A nationally recognised HLT23221 Certificate II in Health Support Services

    Study Options:

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    What you will study

  • Learn valuable skills for real healthcare settings—put on PPE correctly, follow infection‑control procedures, clean and disinfect patient areas, sort linen and waste safely, and restock essential supplies. Practise clear, respectful communication with patients and staff, protect privacy and confidentiality, and move equipment using safe manual‑handling techniques. Build teamwork, time‑management, and attention to detail so you can step into a hospital or aged care facility and support the care team from day one.

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    Enrolment Info

    Necessary Documents
    • Parent/Guardian consent form (required if under 18)
    • USI (Unique Student Identifier) — a free, 10‑character ID for all VET students. Create or find yours at usi.gov.au before enrolment. Use your legal name and a valid ID (e.g., Medicare card, passport, birth certificate). Keep it safe—you’ll need it to access statements of attainment and certificates.

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    Notes and School Delivery Info
    • Units and sequencing are selected to suit school timetables (e.g., weekly sessions or block delivery).
    • PPE may be required: safety shoes, hi‑vis, hairnets, gloves as applicable.
    • Site access is subject to provider and employer availability; simulated environments may be used to meet competency.
    • Always check your school/provider’s current unit list, assessment schedule, and any age‑related workplace restrictions.

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